I am a big believer in celebrating success and recognizing excellence. I find that doing so motivates people to achieve even more, and it helps maintain a healthy sense of organizational optimism. I also believe that one of the keys to making this work is to set high standards, so that only truly high performers get the accolades.
I had the pleasure of celebrating the achievements of a group of truly high performers the other night, as I hosted our second annual dinner to honor the winners of our Patients’ Choice Awards. The awards go to the physicians in our group with the highest scores or most improvement on the outpatient Press Ganey patient satisfaction surveys. As we did last year we had earlier surprised each of the winners in his or her office, and personally delivered the certificate (along with balloons and cookies). A video of our “prize patrol” is here.
Here is a picture of this year’s group:
At the dinner, I couldn’t provide any better examples of the ways in which these physicians had bettered the lives of their patients than the comments of the patients themselves, which I read. Here is a sample:
Dr. Allan Abramson (ENT): “Dr. Abramson is a wonderful doctor, ‘THE BEST,’ very kind, caring and concerned about my health problems. You are lucky to have him on your staff.”
Dr. Allesandro Bellucci (Nephrology): “There are very few doctors like Dr. Bellucci. Unlike most doctors, he is a down to earth doctor who is so very kind, so very caring, so very competent and the best of the best doctors. God bless Dr. Bellucci”
Dr. Frank Cacace (Internal Medicine): “Dr. Cacace is a uniquely gifted, caring, sensitive and motivating physician. NSUH should clone him!”
Dr. Joanne Gottridge (Internal Medicine): “Joanne Gottridge is a dream doctor. I can’t believe how lucky I was to become her patient long ago when she was just starting out. I trust her with my life.”
Dr. Susana Hong (Nephrology): “Dr. Hong is a wonderful care provider. She is knowledgeable, caring and loaded with common sense. She makes you feel so at ease. I am a sick man, but when I leave there I feel I am in great hands.”
Dr. Barbara Keber (Family Medicine): “Dr. Keber makes me feel secure and confident about my health. I know I have the best there is for me.”
Dr. David Kugler (Emergency Medicine): “The doctor was very informative, concerned and detailed. He was outstanding. Felt like I was in my own doc’s office!”
Also present to congratulate the awardees were Dr. David Battinelli, our Health System Chief Medical Officer, and Sven Gierlinger, the Health System Chief Experience Officer. Dr. Battinelli pointed out that these physicians embodied the same attributes as the inductees into the newly formed Gold Humanism Honor Society at the Hofstra-NSLIJ School of Medicine, and Sven called the winners the true “chief experience officers” in their roles as front line providers and the face of the Health System.
As I did last year, I ended with a quote from Francis Weld Peabody: “the the secret of the care of the patient is in caring for the patient.”
All in all, a wonderful evening. Congratulations to all of the winners!